This is just one of my updates as stories come too me. This is from a note we give to some of our repair customers. Just remember it is unedited. I would appreciate comments.
Dear Snowthrower
Owner
When it snows we are at our best. For 65 years we have provided service support
for the Lawn equipment industry. I am disappointed
that our servicing of your Snowthrower did not live up to yours or our
expectation. Our hands are tied by manufactures
and dealerships that don’t provide support after the sale. In this case parts availability was the issue, this is a problem with servicing discount/home-center snowthrowers. 90% of the requests for Snowthrower service over the last 6 years are
because of a corrosive additive that the EPA requires in fuel. Below is a page from a project to write the
History of our business. An unedited unfinished
copy can be found at this link. www.leisersrental.blogspot.com
Toro introduced the first affordable Snowthrower for
homeowner use in the mid 1950’s, and Leiser’s offered the first Toro snowthrowers
to the homeowners of the Lehigh Valley. We sold and serviced Toro and Ariens
Snowthrowers until 2006. The Snowthrower
business became unprofitable as the discount retailers under-priced us. The discount retailers were able to do this
by selling a stripped down version of what we sold and eliminating product support. When you purchased a Snowthrower from Leiser’s
It was assembled adjusted and delivered free of any charges. Our customers were instructed on the
Snowthrowers use and if our customer had a problem we would brave any snowstorm
to take care of it.
During a blizzard in 1966 Linden Street in Bethlehem was
closed by 8’ snow drifts. We cleared
Linden st to a passable side street so our driver could make deliveries. During the next few days our driver was out
on the road past 10 or 11 at night delivering new machines picking up equipment
that needed service. Many times this
meant clearing the street with the Snowthrower to get to the customers house. Everyone else in our business was assembling
new machines or repairing customer breakdowns this would include us kids and
our friends.
We understood our customers’ needs and knew the number of
snowthrowers and the amount of parts we needed to stock, even if we didn't know
when the next storm would hit. We
stocked more dollars in parts then most dealers stocked in equipment. In 2006 the year we dropped Toro our retail
parts inventory was almost $55,000.00.
We stocked 10 auger belts for every Snowthrower model we had sold the
previous 20 years. We were at our best
during a snowstorm. Something I still
pride myself in. One particular Snowstorm
in the 70’s my father left the house in cross country skis and I rode my
snowmobile on a 10 mile trek to get the store open. My trip included several miles on a 4 lane
highway. For a large storm I would even spend
the night in the store so it would open on time.
During the snowy winter of 1995 there were no snowthrowers
available on the east coast. Even the
discount retailers were sold out. We
found Toro Snowthrowers in snow-less Utah dealerships and had them shipped in
for our customers.
Times have changed.
We try to offer the same services to the owners of the discount house
customers however we are limited. We can
only stock parts that we know we can sell.
Unlike The Toro Company we cannot return obsolete parts for credit. Many times requests for parts are for models
that we have never seen before, or equipment from companies that have shut down. This year a customer requested service for a Red
Chinese built Snowthrower sold online. Chinese
engines are even showing up on name brand machines in such large numbers, they
forced the largest US producer of Snowthrower engines to quit engine and parts
production.
It has helped me, Thank you for sharing this information.
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